Status and details
This page contains information about the document’s status, key dates and enquiry contact details. There is also a summary of changes between the current version and the previous version of the document.
Complaints Management Procedure
Status
Current
Shows whether this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historical).
Effective Date
30th June 2026
When this version of the document came into effect.
Review Date
2nd February 2027
When the document is due for review.
Approval Authority
Director, Integrity Unit
The role who approved this version of the document.
Approval Date
26th June 2026
When this version of the document was approved by the approval authority.
Expiry Date
Not Applicable
When the version expires, if applicable. At UQ, documents do not 'expire' unless scheduled for rescission at a future date.
Policy Owner
David Lavell
Director, Integrity Unit
The owner of the document with overarching responsibility for ensuring implementation of, and compliance with, the document.
Enquiries Contact
Integrity Unit
Contact the area listed with any enquiries.
Summary of Changes from Previous Version
Clauses Amended:Procedure: 5 (new), 8, 9 (table), 11-13, 16-20, 22, 31-33, 38, 39 (new), Definitions
06/07/2026: Committee/Group name changed from Complaints Management Committee (CMC) to Disclosures and Complaints Management Committee (DCMC)