Status and details

This page contains information about the document’s status, key dates and enquiry contact details. There is also a summary of changes between the current version and the previous version of the document.

Student Grievance Resolution Procedure

Show Field Notes

Status	Historic	Shows whether this version of the document is in effect (Current), yet to come into effect (Future), or expired (Historical).
Effective Date	24th February 2025	When this version of the document came into effect.
Review Date	1st August 2026	When the document is due for review.
Approval Authority	Deputy Vice-Chancellor (Academic)	The role who approved this version of the document.
Approval Authority - Admin Changes	Director, Academic Services Division and Academic Registrar	The role who approved administrative changes to this version of the document. If this field is shown, the most recent update of the document was an administrative change.
Approval Date	21st February 2025	When this version of the document was approved by the approval authority.
Expiry Date	10th April 2025	When the version expires, if applicable. At UQ, documents do not 'expire' unless scheduled for rescission at a future date.
Policy Owner	Kathryn Blyth Director, Academic Services Division and Academic Registrar	The owner of the document with overarching responsibility for ensuring implementation of, and compliance with, the document.
Enquiries Contact	Academic Services Division	Contact the area listed with any enquiries.

Summary of Changes from Previous Version

Administrative change to align decision-makers for Genuine Student requirements with those listed in the Admission to Coursework Procedure, and change reference to Administrative Appeals Tribunal to the new Administrative Review Tribunal.

Clauses Amended:Procedure: Table: Formal Administrative Grievances/Appeals

26/02/2025: Updated references to National Student Ombudsman.